At Arise Coaching and Retreats, we want every client to say yes with confidence. This policy explains what happens if you need to change course. By completing a purchase, you agree to these terms.

1. Coaching programs and 1:1 coaching

This includes Calibrated, Wildly-Rooted, The Forge, and private coaching.

• You may cancel for a full refund within 14 days of purchase, provided you have completed no more than 2 sessions or 2 weeks of program content.
• After that, payments are non-refundable. You may instead request a credit toward another Arise offering of equal or lesser value, or transfer your remaining program to another person with our approval.
• If you are on a payment plan, you are committing to the full program price. Cancelling after the refund window does not end your remaining payments.
• Sessions must be rescheduled with at least 24 hours notice. Sessions missed without notice are forfeited.

2. Short programs and digital products

This includes Bloom, online courses, recordings, and the Arise app.

• You may cancel for a full refund within 7 days of purchase if you have accessed less than 25% of the content.
• After that, all sales are final.
• App subscriptions can be cancelled at any time and stop at the end of the current billing period. Purchases made through the Apple App Store or Google Play follow their refund rules.

3. Retreats

This includes Meet Your Roots, Base Camp, Rooted & Rising, and Grounded Equine retreats.

A deposit of 25% of the retreat price secures your place. The deposit is non-refundable, as it covers costs we commit to on your behalf.

• You may transfer your place to another person at any time before the retreat at no cost, subject to our approval and their signed retreat agreement.
• Leaving a retreat early, for any reason, does not qualify for a refund of unused days.

4. Events, workshops, and paint nights

• You may cancel for a full refund up to 7 days before the event. After that, you may transfer your ticket to someone else or receive a credit for a future event.
• No refunds are given for no-shows.

5. If Arise cancels or changes an offering

If we cancel a retreat, event, or program, you may choose a full refund or a full credit. If we must postpone because of circumstances outside our control, such as severe weather, wildfire, illness, animal welfare, or travel restrictions, we will offer a new date or a credit. Arise is not responsible for your travel or lodging costs, so we recommend travel insurance for retreats.

6. Code of Conduct

Arise may remove anyone who breaks our Code of Conduct or safety guidelines, or whose behaviour puts others at risk. No refund is owed in that case.

7. Exceptions

We understand that life happens. For serious medical or family emergencies, contact us and we will review your situation with care. Any exception is at Arise's discretion and is usually offered as a credit.

8. How to request a refund or credit

Email hello@arisecoachingandretreats.com with your name, the offering you purchased, and your reason. We will reply within 3 business days. Approved refunds are issued to the original payment method within 10 business days. Refunds made after the initial cancellation window may have payment processing fees deducted.

9. Chargebacks

Please contact us before disputing a charge with your bank. Filing a chargeback for a purchase covered by this policy may result in loss of access to the program.

Last updated: October 25, 2026